Refund and Return Policy

Policy scope

This policy applies to digital templates and optional platform services, including template activation and AI-assisted or content-related add-ons.

When can a refund be requested?

• If a template cannot be activated or delivered due to a platform-side technical issue.
• If payment was captured but the customer could not materially use the service because of an unresolved error.
• If the review request is submitted within 7 days of purchase and before substantial use of the digital product.

When is a refund not available?

• After the final file has been downloaded, exported, or the template has been materially used.
• When the digital service has already been fully delivered or started at the customer’s request and with their consent.
• When the issue results from incorrect user-provided data or custom requests outside the platform’s standard service scope.

How to submit a request

Refund requests should be sent through the support channels with the order number and a clear description of the issue. Additional details or verification steps may be required before a final decision is made.

Processing time

If approved, refunds are processed within a reasonable operational period depending on the payment method, bank, or financial provider. Non-recoverable bank or third-party fees may be excluded where applicable.